Omnichannel Order
Management System
The Shipedge Order Management System is a centralized place to manage orders across the customer and logistics lifecycle.
It’s software that helps manage multiple channels and tasks centrally to help automate and streamline your processes.
Channel Integration
Integrate all your shopping carts, marketplaces, selling tools, EDI connectors, and more to manage your orders across their lifecycle from a centralized place.
Inventory Syncing
Ensure that you have accurate stock levels in all your digital sales channels to prevent backorders and creating poor customer experiences.
Manage Fulfillment
Route your orders to the optimal place to fulfill them using proximity, inventory availability, and more. Then get updates and control the process remotely.
Reporting & Analytics
A powerful side-effect of centralizing order management is that you are also centralizing data across systems. This allows you to gain invaluable insights.
Returns & Replacements
Take the headache out of returns and exchanges. Push timelines and responsiveness to turn potential negative customer interactions into positive ones.
Inventory Forecasting
Keep your organization a step ahead of the curve by utilizing Shipedge’s intuitive inventory forecasting with automatic purchase order generation.
Accurate
Fulfillment
Orders are routed to the
closest location to your
customer and can even be
split across multiple
fulfillment locations.
Replacement and
Returns
Product returns happen,
so we try to keep the
returns process as
streamlined as
possible to ensure
the customer buys again.
Special Rules
Scenarios
Our rules engine
and custom mapping
allows you to tackle
complex and even
longtail commerce
requirements.
On-time
Shipping
Information like must
ship-by dates can be
utilized during the
shipping process to make
sure your customer gets
their order quickly.
Keeping customers happy throughout the commerce lifecycle is an important function of the order management system, one that can be easily forgotten. The ability to automate and augment processes related to providing a great customer experience has a host of benefits.
Customer acquisition costs, repeat business, positive reviews, brand recognition, and other important commerce factors all receive a boost when your order management system has tools to improve the customer experience..
Having a powerful shipping desk view means that your team can
generate labels, merge shipments, manage orders, and so much
more by bulk actions to reduce your team’s workload.
Long Tail of Commerce – The amount of channel, product, or
marketing specific considerations can grow exponentially as order
volume grows. Our channel automation tools help tame commerce exception creep.
Fulfillment Logistics – We’ve been spoiled by the likes of Amazon.
Consumers expect to receive their orders quickly as well as returns to be simple and with our order management system they can be.
Omnichannel Order Management
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The key to a great omnichannel
strategy is tight sales channel
integration into a centralized platform.Some of the major benefits of an omnichannel
strategy are reduction of repetitive or work that
can be automated through software.
This reduces your overhead and allows you to focus
on growth and driving KPIs forward to grow revenue and improve your customer experience.
See how an advanced order management system (OMS) can help your team.
Manage
Order Management
happens through
automated rules as well as
manual updates by
commerce managers.
Update
As orders and fulfillment or
updated, those updates go
back to e commerce
channel as well as other
software (ex. ERP,
Accounting, sales, etc ).
Import
Orders are pulled into
your centralized order
management system
from all your
commerce channels
Fulfill
Our routing engine sends
orders to combinations of
your own fulfillment
facilities and external
third party logistics
partners (3PLs).
Omnichannel or multichannel order management starts with
centralizing orders from the many commerce channels or tools you use to sell online and offline. We currently have 90+ selling channel integrations and have the ability to add custom integrations through our open API, webhooks, or through fast development cycles.
Once orders start flowing into our central order management system we can start automating the management process through *rules, routing, translators, and other methods.
True OmniChannel Management – Centralize orders from various pre integrated sources and set global automation rules to reduce your orders order management workload.
Measure Performance & Share Data – Pull important commerce insights from your global order management system and share them across departments and teams members across functions.
Accurate Inventory Availability
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High inventory availability and accurate reporting to channels helps drive order volume up
There are some obvious benefits to making sure that you have enough
inventory available to sell online like increasing order volumes across your
channels, not loosing sales to competing products / brands, and increasing average customer life time value.
There are also some not so obvious benefits like preventing negative word of mouth due to stock outs or search engine shopping brand visibility as it's influenced by stock availability.
Global stock availability is reported back to commerce channels like shopping carts, marketplaces, selling tools, and accounting systems. Our order management system does the translation work and ensures that the correct items are synced back to the correct channels based on channel specific rules.
Automated stock availability reporting back to selling channels helps to prevent overselling doesn't happen and backorders by only selling whats available online.
SKU Translation – You may have different SKUs for the same product in different channels, regions, divisions, or groups of SKUs in kits. We translate and manage all this complexity and simplify processes through automation.
Inventory Everywhere – Having inventory stored in multiple
warehouses, 3PLs, fulfillment networks (ex. Amazon FBA or MCF)
has never been easier to manage.
Restocking
Produts and kits
(systems) stored across
your network are
translated into SKUs.
Update & Sync
Global stock quantities
synced with e-commerce
channels like shopping
carts and marketplaces
based on whether the SKU
is active in a channel.
Forecasting
inventory feeds are pulled
in from multiple sources,
warehouses and inventory
storage locations.
Availability
Product quantities are
totaled across inventory
storage locations in your
order management.
Winning Customer Experience
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Brands that embrace a customer first approach
and provide delightful customer experiences win
in digital commerce.
Overall customer sentiment and reviews are some of the
most important drivers of purchasing decisions and
repeat purchases.
As brands invest heavily in customer acquisition, it’s
important to get the experience right the first time around.
Having flawless execution in terms of communication,
order fulfillment, returns, replacements, and
accommodating special requests is paramount.
Increasingly competitive and complex ecommerce
and retail commerce landscape
“19. up to 12% of merchants are unprofitable
due to simply to fulfillment and distribution costs.”
Logistics Bureau “it's been estimatedthat the 2021 holiday season is going to bring in as much as $66.7 billion in returns during Q1 of 2022 – a 45.6% increase over the previous five-year average” Retail Dive
“The top 20% of merchants have a rate of 99.8% for on-time shipments. The bottom 20% of merchants only hit 94% or lower.“
RISE of ECommerce Fulfillment,
Shrinking fulfillment windows
& Workflow complexity
“56% online consumers between the age of 18-34 years expect to have same day delivery. Whereas 61% consumers are willing to pay more for the same-day delivery” Invesp “e“Customers look up their order tracking page an average of 3.5 times per order.” MKTALT
Customer reviews are known to increase conversions by as much as 270%, with a majority of shoppers (82%) seeking out negative reviews.
Managing Omnichannel and
simplifying the complexities of Digital Commerce
Integrating Channels - An important part of omnichannel digital commerce operations is having a centralized integration platform to connect all your selling channels.
Workflow Automation – Managing orders, inventory availability, and fulfillment from a single software allows you to create a consistent customer experience and lower operations costs
by simplifying your processes.
Data Connectivity – Connecting commerce channels, logistics assests (Like fulfillment centers) and other software allows you to create powerful and scalable solutions to tackle moderns challenges.
How long does it take to implement a warehouse management system (OMS)?
The process can go fairly quickly, especially with a software platform that has many plug-and-play integrations with sales channels or selling tools.
We have many clients who can onboard themselves in as little as a couple of hours to a few days.
A couple of things that can speed up this process are;
• Having a plan of action that clearly defines what team members are responsible for learning and onboarding into different parts of the system.
• Having team members set aside time to go through our training courses, complete onboarding tasks, and be available for meetings with an implementation manager from our team.
• Leveraging resources like our knowledgebase, video training courses, live meetings with your implementations manager, group chat system for onboarding, etc..
What are the major of an order management system or OMS?
There are many benefits of using an order management system and operational impact really depends on the organization that is implementing such a system.
Some of the more common benefits are;
• Reducing order management workload
• Automating communication to and from the channel in the form of order import, stock availability updates, • and fulfillment updates (tracking numbers).
• Uniform policy management for eCommerce related to shipping, returns, inventory availability, and special requirements.
• Data connectivity and the ability to tap into analytics to boost KPI performance or lower costs.
Whats the single platform approach to order management?
Having an order management system, warehouse management system, shipping software, and other tools all on a single platform really ensures tight integration of your entire commerce process.
We also work very closely with shopping carts, marketplaces, selling tool, shipping carrier, third-party logistics network teams outside of our organization to ensure world-class integrations so you can really leverage the Shipedge platform as a central software for commerce automation.
